Last updated: March 1, 2026
PrimeCraft Auto ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or services, you consent to the practices described in this Policy.
We collect the following categories of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Identity data | Name, email address, phone number | Booking confirmations, service communication |
| Vehicle data | Make, model, year, VIN, licence plate | Service records, warranty tracking |
| Payment data | Transaction ID, last 4 digits of card | Billing and fraud prevention (via Stripe) |
| Usage data | IP address, browser type, pages visited | Website analytics and improvement |
| Communications | Messages, service requests, feedback | Customer support and service history |
We do not collect or store full credit card numbers, CVV codes, or sensitive financial data. All payment processing is handled by Stripe, Inc. under their own privacy policy.
We use your personal information solely for the following purposes: to process and confirm bookings; to perform and document the services you have requested; to communicate with you about your appointment, vehicle status, or warranty claims; to process payments and issue invoices; to comply with legal obligations; and to improve our website and service quality. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We retain service records, including vehicle history and work orders, for a minimum of five (5) years from the date of service. This retention period supports warranty administration, dispute resolution, and compliance with applicable consumer protection laws. Payment transaction records are retained for seven (7) years for tax and accounting purposes. You may request deletion of your personal data at any time, subject to our legal retention obligations.
We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors (Stripe), cloud hosting providers, and scheduling software. All such providers are contractually required to protect your data and may not use it for their own purposes. We may also disclose your information if required by law, court order, or to protect the rights and safety of PrimeCraft Auto, its employees, or the public.
Depending on your jurisdiction, you may have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to retention obligations), withdraw consent for marketing communications at any time, and lodge a complaint with a relevant data protection authority. To exercise any of these rights, please contact us at [email protected].
Our website uses essential cookies required for authentication and session management. We do not use third-party advertising cookies or tracking pixels. You may disable cookies in your browser settings, but this may affect the functionality of the booking system.
We implement industry-standard technical and organisational measures to protect your personal data, including encrypted data transmission (HTTPS), secure database storage, and restricted staff access. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this Policy regularly.
For any privacy-related questions or requests, please contact us at [email protected].